Managed Print Solutions | Part of the Cantec Group
Case Study: Youghal Credit Union

Youghal Credit Union Limited was founded in 1967 and have proudly served the Youghal community for over 50 years. They have worked very hard to develop their business and currently have more than 16,000 active members. As a community-based credit union, it exists for the benefit of their members. It does not seek to gain from them but reinvests any profit earned for their mutual benefit.

About The Project

The management team are, therefore, very aware of the running costs of the business and in 2017 approached Docutec to gain expert advice on reducing their printing & copying expenses. At the time, they didn’t have a managed print service and all the devices on site were stand alone single function printers of differing brands and one old multifunction device.

As scanning could only be done on the old MFP, much time was wasted and increasingly, there existed the threat of a potential security breach. From a corporate governance perspective as well as the rapid approach of stricter GDPR regulations, this was a situation that needed to be rectified.

In addition, the management of all the differing cartridges, their cost and the risk of obsolescence, was proving to be very expensive. Ever mindful of waste, the team looked to Docutec to solve the problem.

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Following a thorough review of the way the team worked, Docutec proposed the installation of a combination of mono and colour multifunction devices in the banking hall and upstairs offices.

We recommended the use of a smaller MFP for the Killeagh sub-office to facilitate secure and efficient scanning from the remote offices to the mainframe system.

In addition, we installed smaller single function printers for the management  offices and the sub-office in Ardmore to ensure that confidential documents could be printed without security breaches on nonnetworked devices.


All devices are covered under a managed print service and benefit from our remote software management system, FM Audit. This tracks toner use and prompts us to send toner automatically in advance of when it is required.

Meter readings are also done automatically meaning that bills are always based on accurate reads and not estimates.

Should a fault occur, our service team is notified in advance speeding up the rate of response. The Credit Union team immediately appreciated the benefits of the managed print service.

The charging structure via a single monthly invoice frees up time within the accounts payable department and the PIN code system for tracking usage facilitates budgets and expenses.

From the users’ perspective, the new set up is more efficient, allowing them greater productivity. Less time is wasted as scanning and printing can be done on all the machines. They are happy to get on with their own work and leave the printers to Docutec.

There were instant cost savings on the procurement of cartridges and the ongoing running costs for the service are substantially lower.

We were delighted with the improvements Docutec suggested for managing our printing. They provided user-friendly devices, excellent training and outstanding service.

We are working smarter and more securely which is increasingly important for our business.

We do more than Managed Print Services

As part of the Cantec Group, Docutec are the leading printer suppliers Ireland has that sell products such as business printersA3 multifunction printersoffice photocopier printers, large format printers, office printersdocument scanners and high volume printers. Some of our other services include document management systemsprinter leasesecure print and office automation tools. Docutec has the goal to help businesses with document workflow automation