We are seeking applications from an enthusiastic and energetic person who would like to be part of the team delivering first class technical service in the following position: Senior Photocopier Technician (Full Time).

Educational Requirements

Minimum Leaving Certificate.

A 3^rd Level IT qualification or Network Certification an advantage.

Required Skills­­­­­

General Skills

• Read, write, and follow English instructions
• Able to demonstrate excellent customer service verbal and written communications skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• A full, clean driving licence
• The ability to lift heavy equipment.
• Provide on-going end user training on equipment
• Point of contact for delivery for onsite support
• Utilize web-based applications as required to include service call handling software
• On-site as well as remote service support
• Collect equipment meter information and submit for billing purposes when required
• Customer problem resolution including escalation as required
• Coordinate work tasks and time management skills to ensure fulfilment of Service Level Agreements
• Able to demonstrate ability to manage multiple tasks

 Copier Printer Skills

• 5 years relevant photocopier and related equipment experience in a servicing and maintenance role, resolving customer and equipment printing issues. Canon experience would be an advantage
• Canon Uniflow experience would be an advantage
• Knowledge and experience of Canon OCE Large Format copiers an advantage
• Ability to read technical manuals and follow instructions.
• You should also be detail-oriented and mechanically savvy, with the ability to install, disassemble and reassemble copiers and parts.
• Advanced Equipment problem solving and diagnosis

IT Skills

• Able to demonstrate ability to recognise PC to printer connectivity
• Able to demonstrate a knowledge of network (e.g., how to add or delete a network printer)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches onsite or remotely
• Strong computer skills and an understanding of computer networks and software programs.
• Knowledge of Microsoft Operating Systems and Microsoft Office 365
• Knowledge of MAC Operating Systems and iWork an advantage
• Escalate printer network issues to appropriate resource

Area: All Ireland but mostly Connaught Midlands.
A company van and computer Tablet is supplied.

Hours of duty will be 8:30 to 17:00 Monday to Friday. There may some be out of hours work.
Pay will be commensurate with skill level and experience.

Please email: pmurphy@docutec.ie with your C.Vs